Last edited by Mizilkree
Tuesday, January 28, 2020 | History

7 edition of Customer-centered design found in the catalog.

Customer-centered design

a new approach to Web usability

by Kreta Chandler

  • 319 Want to read
  • 32 Currently reading

Published by Prentice Hall PTR in Upper Saddle River, N.J .
Written in English

    Subjects:
  • Web sites -- Design,
  • Electronic commerce

  • Edition Notes

    Includes bibliographical references (p. 279) and index.

    Other titlesNew approach to Web usability
    StatementKreta Chandler, Karen Hyatt ; [foreword by Jakob Nielsen].
    ContributionsHyatt, Karen.
    Classifications
    LC ClassificationsTK5105.888 .C4837 2003
    The Physical Object
    Paginationxxv, 290 p. :
    Number of Pages290
    ID Numbers
    Open LibraryOL3774879M
    ISBN 100130479624
    LC Control Number2003535292
    OCLC/WorldCa51253375

    We tend to use the terms user and customer interchangeably. Activities that used to take days and weeks now take a few minutes. Many companies know that they need to use a process like integrated UCD, but they don't know how to get started. Preface Preface Nothing would be more disturbing than discovering that customers find shopping on your website frustrating and confusing. Intranet applications that optimize a corporation's workforce must provide positive experiences to employee "customers. Consideration of these additional factors is what differentiates customer-centered design from other design approaches see Figure 1.

    Although these changes in vocabulary may suit the needs of practitioners or others for whom these nuances are important, it is often confusing to nonpractitioners who consequently no longer recognize the approach. Design is based upon an explicit understanding of users, tasks, and environments; is driven and refined by user-centered evaluation; and addresses the whole user experience. And when you are finished, it will be a valuable reference tool to keep on your desk. How do you measure customer happiness?

    Creating a customer-focused superior online shopping experience is the key to consumer-centered design. The user in UCD refers to the person who will be using the product or system being built. The focus of other versions of UCD is typically much more limited. Rhetorical situation[ edit ] A user-centered design is focused around the rhetorical situation. Although it is unpleasant to hear that customers don't like your store, it is important to listen to their concerns, observe how they interact with your website, probe why they click on selected links, and understand what they expect.


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Customer-centered design book

Customer-centered design will also help you shorten development schedules and increase overall customer satisfaction--and consequently, client satisfaction too. If you do not have "customers," think of "target audiences. Online shopping research we've conducted over the past several years confirms that people will purchase on websites that are easy to use.

Not bad, right? Models and approaches[ edit ] For example, the user-centered design process can help software designers to fulfill the goal of a product engineered for their users. To many companies and organizations, the Web is a necessity, the foundation of their businesses.

In many cases, UCD activities as practiced elsewhere in the industry are time consuming and labor intensive. If you manage an e-commerce site, the risk of project failure is greatest.

In this book, you'll find the underlying principles of the method and how to apply them to different problems, constraints, and organizational situations. Design is based upon an explicit understanding of users, tasks, and environments; is driven and refined by user-centered evaluation; and addresses the whole user experience.

These provide a powerful means for managing projects so that they will satisfy customers. What are the users' tasks and goals?

Business clients. With the first edition of this book we helped shift the mantra to "customer-centered design"—to constructing powerful Web sites that provide real value and deliver a positive customer experience. You can connect with Steven on LinkedIn and Twitter.

They just don't have the time to spend on confusing or hard-to-use websites. Landay, and Jason I. Ornamental fonts and text in all capital letters are hard to read, but italics and bolding can be helpful when used correctly.

This book is a practical and actionable guide for the new e-commerce marketplace with the customer at its center. Second Generation The mantra was "advertise that you sell it online, and they will come.

It ensures that a disciplined, integrated, customer-based process is used throughout the design and development of offerings and solutions.So we have divided this book into many small, digestible parts.

The first five chapters describe the key ideas behind customer-centered design. The rest of the book is devoted to Web design patterns that can be applied to practically any Web site. You can skip around, mix and Author: Douglas Van Duyne. Ultimately the quality of your final design is the real measure and there are lots of ways to get there.

While most design work benefits from prototypes directly informed by the needfinding process, it's not required. This module seeks to introduce you to doing human-centered design, and walk you through one path that such an approach could take/5().

Free download Contextual Design: Defining Customer-Centered Systems (Interactive Technologies) Free download Cybernetics, Second Edition: or the Control and Communication in the Animal and the Machine.

Free download Demon Revealed: High Demon, Book 2 (High Demon Series). Jun 19,  · Customer Centered Design - Briefly Explained 1. Customer Centered DesignBriefly Explained 2. 2Want to.“The job of the product manager is tocreate a product that is valuable,useable and feasible”Marty Cagan, Inspired: How to Create Products Customers Love.

customer-centered design Directions: Be sure to make an electronic copy of your answer before submitting it to Ashworth College for grading.

User Centered Design: The Integrated Approach

Unless otherwise stated, answer in complete. sentences, and be sure to use correct English spelling and grammar. Sources must be cited in APA format. Your response should be around a minimum of (1) single. Customer-Centered Design: A New Approach to Web Usability is a practical guide to understanding the e-Shelf.

Designing and structuring information correctly enhances navigation through your site as well as delivering your customers a satisfying shopping sylvaindez.com: Kreta Chandler.